This Refund Policy explains the circumstances under which refunds may be issued by Grand Publishers. It should be read alongside our Terms & Conditions.

GENERAL PRINCIPLE

Grand Publishers operates as a selective hybrid publishing imprint. Our services involve professional editorial judgment, time-based work, and third-party production costs.

As a result, fees are non-refundable once work has commenced, except where required by applicable law.

We believe in transparency and fairness and outline refund eligibility clearly below.

BEFORE SERVICES COMMENCE

If you have agreed to proceed with a publishing or editorial service but no work has yet begun, you may request a refund.

• Refund requests must be made in writing
• Refunds at this stage are at our discretion
• Any administrative or transaction fees may be deducted where permitted by law

Once editorial review, project planning, or production preparation has started, services are considered commenced.

AFTER SERVICES COMMENCE

Once any of the following have begun, refunds are generally not available:

• Editorial assessment or manuscript evaluation
• Developmental, copy, or proof editing
• Project management or production planning
• Design, formatting, or ISBN allocation
• Coordination with third-party vendors or platforms

This is because:

• Time and labour have been invested
• Costs may have been incurred
• Work performed cannot be reversed or resold

PARTIAL REFUNDS (LIMITED CIRCUMSTANCES)

In rare cases, we may consider a partial refund where:

• Services were paid for but not yet delivered
• Work was materially delayed due to our error
• A mutually agreed scope was not fulfilled

Any partial refund is:

• Assessed on a case-by-case basis
• Calculated based on work completed
• Issued at our discretion, unless required by law

STATUTORY CONSUMER RIGHTS (UK & EU)

Nothing in this policy limits your statutory rights.

UK & EU Consumers

If you are a consumer based in the UK or EU, you may have the right to:

• Cancel certain services within a statutory cooling-off period before work begins
• Receive a refund if services are not provided with reasonable care and skill

Where you have expressly requested services to begin immediately, you acknowledge that your right to cancel may be limited once work starts, as permitted under consumer law.

NON-REFUNDABLE ITEMS

The following are non-refundable once incurred or delivered:

• Editorial reviews and assessments
• Consulting or strategy calls
• Editing services already performed
• Design or formatting work
• ISBNs, registrations, or third-party fees
• Published or distributed works

HOW TO REQUEST A REFUND

To request a refund, please contact us in writing at:

info@grandpublishers.co.uk, michael@grandpublishers.co.uk

Include:

• Your full name
• The service purchased
• The date of payment
• The reason for the request

We aim to review refund requests within 7 business days.

PAYMENT METHOD & TIMING

• Approved refunds will be issued using the original payment method where possible
• Processing times may vary depending on payment provider
• We are not responsible for delays caused by banks or payment processors

CHARGEBACKS & DISPUTES

Authors are to contact us directly before initiating a chargeback or payment dispute.

Unauthorised chargebacks may be disputed with supporting documentation, including:

• Signed agreements
• Service records
• Editorial correspondence

POLICY UPDATES

We may update this Refund Policy from time to time. The latest version will always be available on our website.

FINAL NOTE TO AUTHORS

Publishing is a collaborative, time-intensive process.

Our refund policy reflects the reality of professional editorial and publishing work, while remaining fair and compliant with consumer protection laws.

If you have questions about this policy, we encourage you to ask before committing to any service.